GUILD OF PROFESSIONAL BEAUTY THERAPISTS LTD - TERMS OF INSURANCE BUSINESS
This document is effective from 17 Sept 2015 and supersedes all Terms of Insurance Business previously issued by us. It sets out the terms upon which we agree to act for our members and contains details of our regulatory and statutory responsibilities. It also sets out some of your responsibilities. Please read it carefully.
Please contact us immediately if there is anything in these Terms of Insurance Business which you do not understand or with which you disagree.
ABOUT OUR COMPANY AND PARK INSURANCE SERVICES
The Guild of Professional Beauty Therapists Ltd is an Appointed Representative of Park Insurance Services of 323 Church Rd, St George, Bristol, BS5 8AA, an independent insurance broker, authorised and regulated by the Financial Conduct Authority (FCA) to transact general insurance business. Park Insurance Service’s Financial Services Register number is 307082. You can check this information on the Financial Services Register by visiting the FCA’s website at www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768. Park Insurance Services’ main trading address is 323 Church Road, St George, Bristol BS5 8AA.
THE SERVICES WE PROVIDE
As Appointed Representatives of Park Insurance Services, The Guild of Professional Beauty Therapists Ltd provide a non-advised sales service, this means we will provide you with sufficient information to enable you to make an informed decision on the purchase of your beauty therapy, holistic therapy and nail technician car insurance.
METHODS OF COMMUNICATION
We will normally communicate with you by post, telephone and, where available, fax or e-mail, in addition to any meetings we may have with you. Please let us know if you would prefer not to receive communications by any particular medium.
Whilst Park Insurance Services monitor the financial strength of the insurers with whom they place business it should be noted that the claims-paying ability of even the strongest insurers could be affected by adverse business conditions. We cannot, therefore, guarantee the solvency of any insurer or underwriter. A liability for the premium, whether in full or pro rata, may arise under policies where a participating insurer becomes insolvent.
The terms of any insurance that we arrange as Appointed Representatives of Park Insurance Services on your behalf will be based upon the information provided by you to us or to your insurers.
The insurance products sold by the Guild are for commercial customers, ie someone buying insurance mainly for purposes related to their trade, business or profession. You must disclose all ‘Material Facts’ to us or your insurers both at the outset and throughout the period of insurance cover. Material Facts are all the items of information that may influence the insurer’s decision over cover or the terms of your insurance. The most serious consequence of failing to disclose material information before you take out insurance and throughout the period of insurance could be the invalidation of your cover. In that instance it would mean that a claim will be rejected. You are advised to keep copies of any correspondence you send to us or direct to your insurers.
Our remuneration for the insurance products we sell as Appointed Representatives of Park Insurance Services will be either a fee, as agreed with you, or brokerage, which is a percentage of the insurance premium paid by you and allowed to us by the insurer with whom the insurance policy is placed. For each insurance policy, including any subsequent renewal, you have a right to request information regarding any remuneration that we have received as a result of placing your insurance business.
Every policy is subject to an additional charge, which varies according to the type of policy. You will be advised of the charge before you take out or renew your policy with us. In addition, we apply the following administration fees in addition to the premiums charged by your insurers:
- Mid-term adjustments: £5 for each adjustment
- Credit card payments: 2% of the premium payable
- Replacement policies or certificates in the event of the loss or misappropriation of the original documents: £10
- Copy policies or certificates requested by other parties, such as solicitors or banks: £10
METHODS OF PAYMENT
We normally accept payments by credit / debit card, cheque or bank transfer. We may retain your credit/debit card information to enable us to collect future premium payments. We will seek your specific agreement each time we wish to use this information for collecting a premium payment and will not collect any premium without such agreement. Should you wish us to discontinue retaining your credit/debit information at any time, please notify us by telephone or in writing. We will give full information about premium payment options when we provide quotations and at renewal.
As Appointed representatives of Park Insurance Services, all premium payments are required in advance of the commencement of the policy. You are responsible for the prompt payment of insurance premiums so that we can make the necessary payments to your insurers. We have no obligation to fund any premiums on your behalf and cannot be held responsible for any loss which you may suffer as a result of a policy being cancelled or otherwise prejudiced due to the late payment of a premium where the delay is attributable to you.
CREDIT AGREEMENT PAYMENT DEFAULTS
Should credit / debit card payments due in respect of a credit agreement entered into with the Guild of Professional Beauty Therapists Ltd to pay insurance premiums not be collected as per the agreement, or associated fees and charges not met when presented for payment, or if you end or do not complete such credit agreement, you acknowledge and agree that it may be necessary for us or to cancel on your behalf the insurance policies being paid by the said agreement, unless you immediately make other arrangements to pay the remaining balance of the insurance premiums. You will be responsible for putting in place any alternative insurance arrangements you need, unless you have been able to satisfy the requirements we may have in such a situation to provide an alternative solution.
HANDLING CLIENT AND INSURER MONEY
Park Insurance Services hold client money collected for onward transmission to insurers and return premiums due to clients from insurers in a Client Bank Account, under a Non-statutory Trust in accordance with FCA rules. The Deed of Trust permits Park Insurance Services to use the account to make advances of credit from time to time to their clients, in order to fund their premiums, subject to strict conditions. In dealing with the Guild of Professional Beauty Therapists as Appointed Representatives of Park Insurance Services us you agree to Park Insurance Services holding client money in this way. A copy of the Deed of Trust is available on request. For the purpose of some transactions, please note that client money may pass through other authorised intermediaries before the insurer receives it. Where the Guild of Professional Beauty Therapists collect or hold money as appointed representatives of Park Insurance Services, we hold the money in the company’s main bank account until paid to Park Insurance Services.
All information provided by our clients is treated as confidential and only disclosed in the normal course of negotiating, arranging and administering your insurance through Park Insurance Services. This may include disclosing information to agents and service providers such as loss adjusters and approved contractors.
With a few exceptions, for example information requested by a court, a regulatory body, or information which is already in the public domain, we will not release information to any other party without your consent.
Calls to the Guild of Professional Beauty Therapists Ltd and Park Insurance Services may be recorded for monitoring and training purposes. The Guild of Professional Beauty Therapists Ltd and Park Insurance Services are registered under the Data Protection Act 1998 and undertake to comply with the Act in all our dealings with personal data.
Unless stated otherwise in our documentation all quotations provided for new insurances are:
Valid only for a period of 30 days from the date of issue and
Subject to completion of the insurer’s Proposal Form.
You should be aware that quotations may change or be withdrawn if the information given to us or your insurers in proposal forms or declarations differs from that provided at the time the quotation was issued.
CHANGES TO YOUR COVER
We will normally deal with requests to increase or amend cover on the day your instructions are received, or the next working day if a weekend or public holiday. Sometimes changes cannot be processed without obtaining additional information. If additional information is required we will contact you as quickly as possible. We will confirm changes to your policy, once agreed, in writing. We will also advise you of any extra premiums you must pay or premiums we must return to you.
If you elect to pay for your policy by direct debit or credit / debit card, the renewal advice will confirm the new instalments to be taken and the policy will automatically renew unless we advise otherwise or receive your advice to lapse the policy. For all other methods of payment the policy will not be automatically renewed and you must contact us prior to the renewal date and advise us to continue cover by providing payment. If payment is not received from you the policy will lapse upon the renewal date.
RECEIPT OF INSTRUCTIONS
We do not consider instructions to arrange or change cover sent to us by post, electronic mail or facsimile, or left on answering equipment, to have been received until they reach the relevant personnel in our offices. We do not accept responsibility for instructions which do not reach us due to failures in the postal, electronic or telecommunications systems.
Our aim is to produce documentation and correspondence in a clear and understandable format. In the event of any uncertainty we would ask you to let us know immediately. Our staff are always happy to clarify the cover provided. You should check all policy documentation to ensure that the details are correct and the cover provided meets with your requirements. Any errors should be notified to us immediately.
All policies contain conditions and exclusions and some contain warranties and excesses. It is your responsibility to examine the document to familiarise yourself with these. A breach of a policy condition may result in non-payment of a claim and breach of a warranty may invalidate the cover if it is not complied with precisely. We recommend that you keep policy documents for as long as a claim is possible under the policy. If your policy includes Employers’ Liability insurance it is prudent to keep a copy of all Employers’ Liability Certificates issued.
MAKING A CLAIM
Please ensure that you report all incidents that could give rise to a claim as soon as you become aware of them by contacting the Guild by telephoning or email. You will be advised if you need to complete a claim form or produce documentation to support your claim. In certain circumstances late notification may result in your claim being rejected. If the claim involves damage to your property, please do not dispose of damaged items and/or authorise repair work (except in an emergency or to prevent further damage) until your insurers or we advise that you can. If your claim involves damage to third party property or injury to persons please pass copies of all correspondence, including solicitors’ letters, to us immediately and unanswered. Any attempt to negotiate or respond to the incident without prior reference to your insurers or us might prejudice your cover. If the Guild of Professional Beauty Therapists or Park Insurance Services act on behalf of an insurer in negotiating and settling claims we will inform you that we will be acting on behalf of the insurer, not you, at the point of the claim. You should be aware that a claim arising after renewal of the policy has been invited might affect the assessment and acceptance of renewal by your insurers.
CONFLICTS OF INTEREST
As Appointed Representatives of Park insurance Services, we generally act as agent of our client. We are subject to the law of agency which imposes certain duties on us. We also have proper regard for the interests of others, including the insurers for whom we also act. Where we become aware of any actual or potential conflict of interest we will inform you of the situation, the options available to you and obtain your consent before we carry out your instructions.
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations we are equally committed to dealing with any complaint in a thorough and professional manner.
If you wish to register a complaint about the Guild of Professional Beauty Therapists Ltd, please contact us in writing at:
The Guild of Professional Beauty Therapists Ltd
320 Burton Road
By telephone on 01332 224830
By email to firstname.lastname@example.org
If you have a complaint about Park Insurance Services, please contact them in writing at:
Park Insurance Services
323 Church Road
By telephone on 0117 955 6835
By email to email@example.com
If you cannot settle your complaint with the Guild of Professional Beauty Therapists Ltd or Park Insurance Services, you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS web site at www.financial-ombudsman.org.uk. You can request a copy of our procedures for dealing with complaints at any time.
Park Insurance Services are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if Park Insurance Services cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.
TERMINATION OF AUTHORITY
You may terminate The Guild of Professional Beauty Therapists Ltd and Park Insurance Services’ authority to act on your behalf with 14 days’ written notice or as otherwise agreed. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated unless otherwise agreed in writing. You will be liable to pay for any transactions or adjustments effective prior to termination and the Guild of Professional Beauty Therapists and Park Insurance Services will be entitled to retain any and all fees or brokerage payable in relation to policies placed by us prior to the date of termination.
If you wish to cancel your membership and insurance policy with the Guild for any reason, you must inform us in writing within 14 days from the date the policy commenced. This is known as the cooling off period. When cancelling within the cooling off period, all certificates of membership and insurance plus any badges and window stickers issued must be returned to the Guild at 320 Burton Road, Derby DE23 6AF. The insurance premium will be refunded in full but we reserve the right to charge a reasonable fee to cover administration and postage costs incurred. Should any claim occur prior to the exercise of the Cancellation Right where the claim terminates the insurance cover, your insurers may not allow a refund of any of the premium paid. No refund is payable if you wish to cancel your membership and insurance after the 14 day cooling off period.
CANCELLATION OF POLICIES
You have the right to cancel your policy at any time during the period of cover. If you wish to cancel your policy in circumstances other than as described in the section headed Cancellation Right, you will not be entitled to a refund of part of your premium. When your policy ends or is cancelled, we will send you any documentation and information that you are entitled to on request.
LAW AND JURISDICTION
These Terms of Business shall be governed by and construed in accordance with English Law. In relation to any legal action or proceedings arising out of or in connection with these Terms of Business we both irrevocably submit to the exclusive jurisdiction of the English courts.
YOU ARE DEEMED TO HAVE ACCEPTED THESE TERMS OF BUSINESS AND GIVE YOUR CONSENT FOR US TO OPERATE IN THE WAYS DESCRIBED, UNLESS YOU ADVISE US OTHERWISE WITHIN 7 DAYS OF RECEIPT.