Terms and Conditions for GTi Students

The Guild of Professional Beauty Therapists Ltd (The Guild) is the UK trade body for therapists and salons and is the largest and most widely recognised accrediting body for private training in the UK. Guild Training International (GTi) is the training arm of the Guild of Professional Beauty Therapists Ltd, and provides high quality training courses that can be offered by Training Centres that meet the required standards. There are over 350 accredited GTi Training Centres in the UK and worldwide which provide students with world class training and qualifications.

Recognition and Insurance

Guild Training International (GTi) Courses and courses that are advertised as Guild Accredited have been accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for beauty therapists and salons. These courses have been written to and assessed against UK National Occupational Standards (NOS) and are recognised in the UK and internationally. GTi and Guild Accredited courses are acceptable to Guild membership and insurance and accepted by all major UK insurance providers.

Guild Membership

Students who enrol on GTi courses must be members of the Guild. Students who enrol on practical courses must also complete the Professional Standards for Therapists course before they can commence any of the practical courses. Students who wish to enrol on a GTi course who are not Guild members will be offered GTi Student Membership which costs £25 and lasts for three months. On successful completion of their first practical GTi course, students will be offered the opportunity to upgrade to Full Guild Membership including insurance for £25 off the normal rate.

Certification

Certification for GTi courses is managed and strictly controlled by the Guild of Professional Beauty Therapists Ltd. On successful completion of a GTi course, students are be issued with an electronic version (.pdf) of their certificate which displays the student’s name, course title, Training Centre and date of completion. Students have the option to purchase printed certificates through the Guild of Professional Beauty Therapists Ltd.

Copyright & Intellectual Property Rights

All GTi courses and training information are subject to strict copyright in the UK and internationally. This includes, but is not limited to, online training modules, course manuals, module details, course syllabuses, video clips, certificates, downloads and all Guild Training International and Guild of Professional Beauty Therapists Ltd logos and images. No information may be reproduced in any form or any means whether electronic, mechanical and/or optical without the express prior written permission.

Cancellations and Refund Policy

Guild Training International operates a clear and fair refund policy for students and for training centres.

Cancellation Of Practical Training Sessions

When booking a practical training session and assessment at a GTi Training Centre, students will receive confirmation by email of the date and time. Booking details must be checked carefully and the student must contact the training centre immediately if the details are not correct. Training Centres will be expected to accommodate changes to the practical training bookings made within 24 hours of the original booking free of charge providing the training date is not within the next 14 days.

Cancellations Made More Than 14 Days Prior To The Practical Training Date

Once a booking has been made, the student is obliged to attend the training centre at the specified time and date. Cancellation of the booking at least 14 days prior to the training date will incur an additional fee which must be paid to Guild Training International before any further booking is accepted. Training Centres will be entitled to receive 50% of the practical training fee for bookings cancelled more than 14 days prior to the booking date.

Cancellations Made Within 14 Days Of The Practical Training Date

Students who cancel the booking within 14 days of the booking date will be required to pay for the full cost of the practical training fee before another booking can be accepted. Training Centres will be entitled to claim for the full cost of the practical training fee.

Non Attendance Of Practical Training Dates

Students who do not attend the practical training session without cancelling will be automatically failed from the course, and will be required to contact Guild Training International to if they wish to complete the course. The Training Centre will be entitled to claim for the full amount of the practical training fee. The decision to allow students to continue their training is at the discretion of Guild Training International.

Latecomer Arrivals For Practical Training Sessions

Students are advised that they will be expected to arrive on time for practical training sessions. Training centres will be expected to accommodate a degree of flexibility wherever possible, but are entitled to cancel the practical training session and claim for the full cost of the training fee if they feel that sufficient time will not be available to complete the requirements of the practical training.

Complaints Procedure

The Guild strives to provide a world class standard of customer service. A formal complaints procedure is in place which is designed to settle any disputes as quickly and as fairly as possible. Students who enrol on GTi courses directly through Guild Training International or the Beautyguildtraining.com website can register a formal complaint by contacting us at accreditation@beautyguild.com. All complaints will be investigated thoroughly. If a complaint is made about a GTi Training Centre, the Training Centre will be sent a copy of the complaint and will be obliged to provide a written response within five working days. The Directors of the Guild of Professional Beauty Therapists Ltd will make every attempt to resolve the complaint to the satisfaction of all parties. Where disputes cannot be settled amicably by both parties, the Directors of the Guild of Professional Beauty Therapists Ltd will decide on the appropriate action. The Directors decision is final. If a complaint results in a refund of course fees, the Training Centre may be required to refund Guild Training International for the cost of providing practical training up to a maximum of the full practical training fee. Where Guild Training International courses are sold to students through the re-seller scheme, the Guild of Professional Beauty Therapists will respond to any complaints in a timely manner, however, the contractual responsibility for dealing with complaints lies with the re-seller.

If you require any further information, please contact the Guild Accreditation team by email at accreditation@beautyguild.com.